Our returns policy is fair and simple. If the product you were sold does not fit, or performing as it should, please contact us so we can have it resolved promptly at our cost. If we are unable to resolve your concerns, you can request a replacement or return your order for a refund.
Our Fit Promise: We want you to be happy with your purchase. If the fit isn’t right and we can’t resolve the issue together, you are eligible for a full refund.
Your satisfaction is our top priority. If you’re not happy with your purchase for any reason, simply contact us within 30 days. We’ll first work with you to find a solution, whether that’s through troubleshooting, a product replacement, or other means. If we can’t make it right, we’ll authorise a return and issue a full refund. To initiate a return, please contact us for authorisation. Refunds are processed within 7 days once the item is received.
We can provide replacements (at our cost) for;
- Lost item in transit
- Damaged item in transit
- Incorrect product supplied
- Product defect
- Faulty product
We don’t provide refunds for;
- Incorrect purchase
- Misuse of product
- Performance interference
- Postal delays
Incorrect Purchase or Shipping Details?
If you accidentally purchased the wrong product due to selecting the incorrect vehicle, please notify us as soon as possible so we can assist you. Once the item has been dispatched with Australia Post, we are unable to intercept the parcel.
Wrong shipping address?
If you provided an incorrect delivery address, you can either:
- Request a redirection through our team, or
- Use your MyPost account to update the delivery details. Learn more about managing parcels in transit here.
Returns Policy
We accept returns for all items within 30 days of receipt even if you change your mind we can raise a credit for you. To initiate a return, please email our team with your request and the reason for the return.
Warning – Unauthorised Returns
- We kindly ask you to follow the instructions provided for all returns by customer service via email. Unfortunately, we are unable to provide refunds or credits for any unauthorised returns. Please understand that you are responsible for any loss and shipping fees associated with such returns.
Return Process & Fees
Once your return request is submitted, we will issue an RMA (Return Merchandise Authorization) number. Please:
- Print the RMA on your invoice and include it in the package.
- Ensure the return is posted promptly and let customer service know you have sent it back or if there are any delays so we can be on the lookout for your parcel at the facility.
Return Fees:
- A $20 fee per order may apply for processing, postage, and restocking (for spec).
- For incorrect addresses or uncollected parcels, a $12 fee may be charged to cover return-to-sender and reshipping costs.
For a smooth return process, kindly contact our team for fast and efficient help.
