Our returns policy is fair and simple. If the product you were sold does not fit, or performing as it should, please contact us so we can have them resolved for you. If we are unable to resolve your concerns, you can request a replacement or return your order for a refund.
We provide refunds for;
- Fitment Issues – We will provide a refund if the item does not fit and we are unable to provide a reasonable solution to remedy the issue.
- 101-Day Satisfaction Guarantee – If, during this period, our product doesn’t meet your expectations and we can’t address your concerns through advice, information, or replacement, you can return the item for a refund. We encourage you to reach out to us with your concerns so that we can resolve them promptly. Please note that all products must be authorized for return, and a refund will be issued upon their return. Your satisfaction is our top priority!
We can provide replacements (at our cost) for;
- Lost item in transit
- Damaged item in transit
- Incorrect product supplied
- Product defect
We don’t provide refunds for;
- Change of mind
- Misuse of product
- Incorrect purchase / Incorrectly selected vehicle/product page
- Incorrect address
- Performance interference
- Postal delays
- Parcel not collected
Incorrect Purchase or Shipping Details?
If you accidentally purchased the wrong product due to selecting the incorrect vehicle, please notify us as soon as possible so we can assist you. Once the item has been dispatched with Australia Post, we are unable to intercept the parcel.
Wrong shipping address?
If you provided an incorrect delivery address, you can either:
- Request a redirection through our team, or
- Use your MyPost account to update the delivery details. Learn more about managing parcels in transit here.
Returns Policy
We accept returns for both defective and non-defective items within 30 days of receipt. To initiate a return, please email our team with your request and the reason for the return. Returns are subject to re-stocking fees and the buyer is responsible for postage.
- We kindly ask you to follow the instructions provided for all returns by customer service via email. Unfortunately, we are unable to provide refunds or credits for any unauthorised returns. Please understand that you are responsible for any loss and shipping fees associated with such returns.
Return Process & Fees
Once your return request is submitted, we will promptly issue an RMA (Return Merchandise Authorization) number. Please:
- Print the RMA on your invoice and include it in the package.
- Ensure the return is posted within 7 days and let customer service know you have sent it back so we can be on the lookout for your parcel.
Return Fees:
- A $20 fee per order may apply for processing, postage, and restocking (for eligible returns).
- For incorrect addresses or uncollected parcels, a $12 fee may be charged to cover return-to-sender and reshipping costs.
For a smooth return process, kindly follow these guidelines. Contact us if you have any questions.
